Terms & Conditions

Conditions of Use

Prices, specifications, and availability are subject to change without notice. All prices are priced in US Dollars. If you have questions regarding products please contact us. Please retain a copy of the transaction receipt and any relevant transaction reference numbers.

Warranty Information:

Our products carry manufacturers’ warranties. Products manufactured by Duct Cleaners Direct come with 60 day limited warranties, under which Duct Cleaners Direct will replace or repair, at our option, items which show manufacturer defects within 60 days of purchase. Warranty does not cover items which were subject to abuse, misuse, or alteration. Warranty returns will be shipped prepaid to manufacturer’s address: Duct Cleaners Direct, 50000 Ryan Road, Utica, MI, 48317

Shipping and Returns

Our primary shipping partner is UPS. All shipping costs are priced from a UPS “calculator” however items may be shipped via UPS, FedEx, DHL, USPS, or common carrier at our option. UPS cannot ship to PO boxes.  Shipping charges and delivery times/dates are estimates and may vary. Items may be shipped from our location or directly from manufacturer or other location. Purchaser is responsible for all shipping and freight charges.  Due to circumstances beyond our control shipments abroad may be subject to unknown customs/duties/excise taxes which will paid by recipient. Upon receipt, packages should be carefully inspected for shipping damage. Any damages should be referred to the shipping/freight company. Return shipping/freight will be paid by purchaser and tracking must be provided to us prior to return.  All approved non-warranty returns must be completed within 30 days of purchase. Returned items must be unused and may be subject to a restocking fee.

Privacy Notice

Duct Cleaners Direct values you as a customer and your privacy is a top concern. Your customer information is not sold or dispersed to anyone. We may use your customer information to contact you on our behalf with order information, our newsletter, specials promotions, or other communications. All communications from Duct Cleaners Direct are clearly identified as such and offer easy opt-out procedures from future communications. You agree to allow unlimited use of your testimonials and as well authorize Duct Cleaners Direct to contact you by phone, email, other means with product announcements and seasonal specials.

Orders

Orders received after 12 noon EST will ship out on the next business day

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